How to get a refund?

PC Utilities Pro has a 60-day money back guarantee in full effect for all orders.

If you are not satisfied with your purchase, just let us know and we will be happy to provide you with a full refund.

Please note that a refund may only be given upon request via email or chat within 60 days of purchase.

Submit a refund request through our website’s Support Page, or via email at: [email protected].

How to cancel Automatic Subscription / Renewals?

If you wish to cancel your Automatic Subscription (Renewals) for your product, please send an email to: [email protected], or submit a ticket through our web form.

I never received my License Key(s)

Experience tells us that sometimes our e-mails may end up in the Spam folder of our customers' mailbox by default. Therefore, please check your Spam folder for the e-mail with your receipt. You should have received 2 confirmation e-mails immediately after completing your purchase.

If you purchased our product, but never received your License Key(s), please send an email to: [email protected] for immediate assistance.

Also, if you are unsure whether you successfully purchased our product, feel free to contact us via e-mail at: [email protected] and we will check your purchase status for you.

How to install Optimizer Pro?

Optimizer Pro:

1. Please contact our customer support by submitting a TICKET and we will provide you with a download link for the product.
2. Your download will start automatically, Click Save.
3. Select a file destination to save and create a shortcut.
4. Start the installation.
5. Select Run and Allow changes to be made to your computer.
6. Click I Agree to accept the License Agreement pop-up and continue.
7. Complete the install process and allow Optimizer Pro to scan your PC.
8. Click Fix Now and enter your License Key to activate the software (close all pop ups).
9. Activate your program and continue to Optimizer Pro features to fix any detected issues.

How do I enter the Optimizer Pro License key?

What is a License Key?

The License Key is a code that is generated for the purpose of registering and activating the full list of features of a product. The License Key for our products consists of 16 characters that are in the 4x4 form (xxxx-xxxx-xxxx-xxxx). Once you receive a License Key, you should insert it in the designated area of the product activation window. Below you can see the instructions on how to do so:

1. Go to Start menu > All Programs, and Click on the Optimizer Pro icon.
2. If the icon is not there, please take a look at the instructions below the screenshot.
3. If it is there, please Click on it and wait for the program to load.
4. The Automatic Scan will start. When the Scan is done, Click on Fix Now, and then Click on Register.
5. Copy + Paste your License Key (from the email receipt you received after purchase) into the product activation window and Click on Activate Now.
6. Optimizer Pro will then fix the errors it found on your PC.

If Optimizer Pro has not already been installed on your PC, please follow these instructions:

1. Please contact our customer support by submitting a TICKET and we will provide you with a download link for the product.
2. Your download will start automatically, Click Save.
3. Select a file destination to save and create a shortcut.
4. Start the installation.
5. Select Run and Allow changes to be made to your computer.
6. Click I Agree to accept the License Agreement pop-up and continue.
7. Complete the install process and allow Optimizer Pro to scan your PC.
8. Click Fix Now and enter your License Key to activate the software (close all pop ups).
9. Activate your program and continue to Optimizer Pro features to fix any detected issues.