Last updated on Jan 05, 2023
We will be transparent with you about why and how we collect data. In no manner, we will sell your data to any third party. Our main aim of data collection is to provide you with the services and software that you expect from us as a company to deliver.
- Our collection of personal information and cookies
- How that personal information and cookies may be used
- When and to whom the personal information may be disclosed
- Your privacy rights
In general, Personal Data means personal information which is stored in any format (paper, electronic, etc.) in any filing system, whether centralized, decentralized or dispersed on a functional or geographic basis.
Personal information means any information relating to an identified or identifiable person. Identifiable person is one who can be identified, directly or indirectly, in particular to an identifier such as a name, an identifiable reference number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person, who can be directly or indirectly identified in particular by reference to an identifier. The personal personal information does not have to be held by Company.
As a general rule, we do not collect any Personal Data, that is, information that identifies you as an individual other than that which You choose to provide to us such as the data (including necessary contact details) You provide when registering with Website.
Company doing business worldwide. We are trying to do all reasonable efforts to comply with data privacy laws of our clients.
However, we are registered in Cyprus and have clients in the European Union, and the following privacy laws apply first: Cyprus privacy law
European Union General Data Protection Regulation (EU) 2016/679 (GDPR)
Hereafter Data Protection Laws.
THE INFORMATION WE COLLECT
Details for registering, downloading, and purchasing
In order to access specific areas of our website (especially downloading or purchasing), you will initially be requested to fill in a detailed form in order to download the free trial version of the software or to form an account prior to purchasing any of the products on our site.
During the process of registration, The User will be requested to submit their contact details and information such as; full name, postal address, email address, detailed payment method information, and will be asked to select a unique password for the account created. Your email address will be used as your ‘username’ if and when requested to sign in or activate the software. We email all of our newly registered users and customers with an instructional email greeting. This is done in order to verify the password and username. It’s very important that when you submit your email address, make sure that it is an active and working one. This is going to be the email address where you will receive email notifications from us containing your download links, purchase confirmation, activation keys, support, product notices, and any relevant updates regarding transactions executed by you.
When purchasing one of our products, we ask for your full contact details along with your billing and personal address information. This information will be used for processing the order, receiving the payment information through the credit card processing and verification process, and to deliver the goods you have selected and purchased. Should there be a problem with any order, one of our representatives may contact you via email or phone in order to clarify. Remember that the confirmation email of each purchase and transaction is sent to the exact address you gave us, so make sure it is correct.
When downloading a free trial version from one of the software programs or any full version software, you will be requested for your contact information and email address. You may get email messages from us that relate to any transaction. The email subjects may include download referral links, activation software information, help & support alerts, and upgrades for the software full version with updates included.
We also collect technical information about your computer in order to carry out the software Service. This includes your IP Address, browser type, operating system version, GUID identification, and customer configuration. Your technical information is associated with your personal account. This information is used to understand the correct configuration for your computer, what your actual configuration contains, in order to carry out the functions of the Service that you have selected. Note: We do not make copies of your program or data files on your computer to perform the Service.
Why do we collect your personal information
We collect personal information:
- To conduct repairs and maintenance on your computer as requested by you
- To perform archive and restoration activities requested by you
- Newsletter subscriptions
- Personalization of the user experience on the software
- Scientific research and improvement of Products
- To notify you of our new services or changes to our existing Products
- To send you technical or service-related communications
- To enforce the Terms of Service
|PURPOSE OF THE PROCESSING||CATEGORIES OF PERSONAL DATA||LEGAL BASIS FOR PROCESSING|
|Set up a record on our systems||Contact details||Contractual necessity|
Legitimate interest (to ensure we have an accurate record)
|To manage our relationship with you||Contact details|
Transaction and Usage data
Compliance with the legal obligations
|To establish and investigate any suspicious behaviour in order to protect our business from any risk and fraud||Contact details||Legitimate interest (detection and prevention of fraud)|
|Subscribing to a newsletter or mailing list||Contact details||Your consent|
|Evaluating your queries and/or requests you send us to use/receive any of our Products (including Customer Support).||Contact details||Contractual necessity|
|Record keeping of transactions and to generate internal aggregate statistics||Contact details|
Transaction and Usage data
Legitimate interest (to ensure accurate record of sales and functionality of our products)
|Maintain records on our systems||Contact details||Contractual necessity|
Legitimate interest (to ensure we have an accurate record)
|Continue to manage our relationship with you||Contact details|
Transaction and Usage data
Compliance with the legal obligations
|To contact you for customer care purposes||Contact details||Contractual necessity|
|Your being able to participate in an online survey or poll||Contact details||Your consent|
|Comply with legal and regulatory obligations||Contact details||Legal obligation|
|Subscribing to a newsletter or mailing list||Contact details||Your consent|
|Record keeping of transactions and internal data analysis||Contact details|
Transaction and Usage data
HOW INFORMATION IS USED
The collection of your personal information is used to:
- Promote our Website and Products offerings to you;
- Support and improve the Website and Products we offer;
- Provide customer support;
- Communicate with you, your agents, employees or representatives about your account;
- Pursue available legal remedies to us;
- Meet legal requirements;
- Enhance our Service offerings to you; and
We do not sell your personal information to third parties. Nor do we sell the personal information of third parties that you provide to us.
ANNOUNCEMENT BY EMAIL
Company may use your username and email address to provide you with email newsletters and announcements.
Company may also use your registered name and email address to provide you with significant announcements about Website or Products that you are registered to use, about this Website or Products, about any user account you may create, about fulfillment of a specific transaction you have requested, or about other significant developments that may affect your use of the Website.
PERSONAL DATA TRANSFER
We may share your personal information with our employees who need to use that information in connection with one or more of the purposes for which that personal information was collected.
We may operate the Website in conjunction with independent contractors and service providers. Our independent contractors may have access to your personal information and data logs. We may use a variety of service providers (including cloud hosting and data storage providers), partners or affiliates in locations both inside and outside of the European Union, which may make your personal information, or personal information stored in your account, the subject of foreign laws and foreign legal proceedings.
We may also access and/or disclose personal information if required or permitted to do so by law (for example, in order to comply with a legal process, including but not limited to one imposed by a warrant, subpoena, court order or like instrument served on us).
We may also disclose personal information to our successors (if our business, the Website or the Products is acquired by another legal entity), or any assignee of our assets relating to the Website and Service.
WHILE WE TAKE MEASURES TO PROTECT PERSONAL INFORMATION, YOU AGREE THAT TO THE FULLEST EXTENT PERMITTED BY LAW, WE, OUR SUCCESSORS, ASSIGNS, EMPLOYEES, OFFICERS, DIRECTORS, AND INDEPENDENT CONTRACTORS SHALL NOT BE LIABLE FOR THE LOSS OR THEFT OF ANY PERSONAL INFORMATION UPLOADED TO THE SERVICE (OR OTHERWISE PROVIDE TO US) OR ANY DAMAGES CAUSED AS A RESULT THEREOF.
In addition, the Company will (i) permit the agent to process such personal data only for limited and specified purposes; (ii) require the agent to provide at least the same level of privacy protection as is required by our principles and applicable law; (iii) take reasonable and appropriate steps to ensure that the agent effectively processes the Personal Data transferred in a manner consistent with Company obligations under our principles and applicable law; and (iv) require the agent to notify Company if it makes a determination that it can no longer meet its obligation to provide the same level of protection as is required by our principles and applicable law. Upon receiving notice from an agent that it can no longer meet its obligation to provide the same level of protection as is required by our principles and applicable law, Company will take reasonable and appropriate steps to stop and remediate unauthorized processing.
If Company transfers personal data to one of its affiliated entities within its corporate group, Company will take steps to ensure that such personal data is protected within the same level of protection that the applicable law require.
- for the purpose of preventing, detecting or suppressing fraud (for example, if you provide false or deceptive information about yourself or attempt to pose as someone else, we may disclose any information we may have about you in our possession so as to assist any type of investigation into your actions)
- in the event of PC Utilities Software Limited being involved in a merger, sale, restructure, acquisition, joint venture, assignment, transfer
- to protect and defend our rights (including the right to property), safety, or those of our affiliates, of users of Website or even your own
- to protect against abuse, misuse or unauthorized use of Website
- for any purpose that may be necessary for the performance of any agreement you may have entered into with us (including the request for provision of services by third parties) or in order to take steps at your request prior to entering into a contract
- to comply with any legal obligations such as may arise by way of response to any court subpoena or order or similar official request for Personal Data, or
- as may otherwise be specifically allowed or required by or under any applicable law (for example, under anti-money laundering legislation).
PROTECTING YOUR INFORMATION
Protecting personal information we receive from you is of crucial importance to us. We take all necessary security measures to protect your Personal Data from unauthorized access, use and leak. However, there is no fully secure method to store or send data over the Internet, therefore, we cannot guarantee complete security of your personal data.
While there is always some risk involved in transmitting information over the Internet, we strive to protect against the misuse of any personal information that we receive from you via Website. To guard your nonpublic personal information, we maintain physical, electronic and procedural safeguards. Company, using a technology ensures the safe transmission of all data, including personal and credit card information. By taking such measures, Company customers can feel secure in the knowledge that their data is protected when using the Service.
We store your personal data at the time of service delivery (when an account is active), however, we will retain and use your information as necessary to comply with our legal obligations, government auditing requirements, resolve disputes, and enforce our agreements. At the end of such period, we may, at our discretion, destroy such personal data without notice to you.
When a Payment Processors website payment form asks users to enter financial information (such as credit card number, its expiry date, CVV code), that information is encrypted and is protected during transmission through the Internet using Secure Socket Layer (SSL) software. You should see a lock icon on the bottom of web browsers becomes locked, as opposed to unlocked or open when you are just surfing. If you have any questions about security, you can send an email to [email protected]
When any personal information is no longer required for the purposes for which it was collected, we may destroy the personal information in a manner that takes into account its sensitivity.
We will retain your Personal Data only for as long as is necessary (taking into consideration the purpose for which it was originally obtained). The criteria we use to determine what is “necessary” depends on the particular Personal Data in question and the specific relationship we have with you (including its duration).
Our normal practice is to determine whether there is/are any specific laws permitting or even obliging us to keep certain Personal Data for a certain period of time (in which case we will keep the Personal Data for the maximum period indicated by any such law). For example, any data that can be deemed to be “accounting records” must be kept for ten (10) years.
We would also have to determine whether there are any laws and/or contractual provisions that may be invoked against us by you and/or third parties and if so, what the prescriptive periods for such actions are (this is usually five (5) years). In the latter case, we will keep any relevant Personal Data that we may need to defend ourselves against any claims, challenges or other such actions by you and/or third parties for such time as is necessary.
Where your Personal Data is no longer required by us, we will either securely delete or anonymise the Personal Data in question.
COOKIES AND ONLINE TRACKING
What are cookies?
Cookies are small text files that are sent to or accessed from your web browser or your device’s memory. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about your device, such as user settings, browsing history and activities conducted while using our Products or services. The cookie itself does not contain any personally identifying information.
Are there different types of cookies?
First-party and third-party cookies
There are first-party cookies and third-party cookies. First-party cookies are placed on your device directly by us. For example, we use first-party cookies to adapt our website to your browser’s language preferences and to better understand your use of our website. Third-party cookies are placed on your device by our partners and service providers. For example, we use third-party cookies to measure user numbers on our website or to enable you to share content with others across social media platforms.
The cookies are used to ensure and enable the sign in process faster and easier for returning users, allowing the site to keep track of any products one has added to their shopping cart, including the preferred geographic location, language preference, and type of currency, enabling to keep track of user movements for statistical information analysis.
Session and persistent cookies
There are session cookies and persistent cookies. Session cookies only last until you close your browser. We use session cookies for a variety of reasons, including to learn more about your use of our website during one single browser session and to help you to use our website more efficiently. Persistent cookies have a longer lifespan and aren’t automatically deleted when you close your browser. These types of cookies are primarily used to help you quickly sign-in to our website again and for analytical purposes.
What about other tracking technologies, like web beacons?
Other technologies such as web beacons (also called pixel tags or clear gifs), tracking URLs or software development kits (SDKs) are used for similar purposes. Web beacons are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our service or opened an email that we have sent them. Tracking URLs are custom generated links that help us understand where the traffic to our web pages comes from. SDKs are small pieces of code included in apps, which function like cookies and web beacons.
For simplicity, we also refer to these technologies as “cookies” in this Policy.
How can you control cookies?
There are several cookie management options available to you. Please note that changes you make to your cookie preferences may make browsing the Website a less satisfying experience. In some cases, you may even find yourself unable to use all or part of the Website.
Browser and devices controls
Some web browsers provide settings that allow you to control or reject cookies or to alert you when a cookie is placed on your computer. The procedure for managing cookies is slightly different for each internet browser. You can check the specific steps in your particular browser help menu.
You also may be able to reset device identifiers by activating the appropriate setting on your mobile device. The procedure for managing device identifiers is slightly different for each device. You can check the specific steps in the help or settings menu of your particular device.
Interest-based advertising tools
You can opt-out of seeing online interest-based advertising from participating companies through the Digital Advertising Alliance, the Interactive Digital Advertising Alliance.
Opting out does not mean you will not see advertising – it means you won’t see personalized advertising from the companies that participate in the opt-out programs. Also, if you delete cookies on your device after you opted out, you will need to opt-out again.
By changing the settings in your web browser, you can prevent cookies from being used. However, doing so may interrupt the proper use of the Website and Products.
The specific cookies we use on Website are as follows:
Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Your consent applies to the following domains: www.pcutilitiespro.com
Your current state: Deny.
Your consent ID: iqhFQD97tHYzRf2QPvwrrvk4CkSEGVJG1kzlx1HNTqo5HQ3DHrIVeQ==Consent date: Thursday, January 5, 2023 at 03:42:58 PM GMT+5:30
Change your consent
Cookie declaration last updated on 28/12/2022 by Cookiebot:
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
|AWSALB||Godaddy||Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.||7 days||HTTP Cookie|
|AWSALBCORS||Godaddy||Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.||6 days||HTTP Cookie|
|CONSENT||Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.||2 years||HTTP Cookie|
|CookieConsent||Cookiebot||Stores the user’s cookie consent state for the current domain||1 year||HTTP Cookie|
|pvisitor||img1.wsimg.com||Preserves the visitor’s session state across page requests.||1 year||HTTP Cookie|
|system||pcutilitiespro.com||This cookie is necessary for the login function on the website.||1 day||HTTP Cookie|
|traffic_target||pcutilitiespro.com||Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.||1 day||HTTP Cookie|
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
|city||pcutilitiespro.com||Stores the selected store location.||1 day||HTTP Cookie|
|country||pcutilitiespro.com||The cookie determines the preferred language and country-setting of the visitor – This allows the website to show content most relevant to that region and language.||1 day||HTTP Cookie|
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
|caf_ipaddr||pcutilitiespro.com||Collects data such as visitors’ IP address, geographical location and website navigation – This information is used for internal optimization and statistics for the website’s operator.||1 day||HTTP Cookie|
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
|#URL#||img1.wsimg.com||Necessary for the implementation of Instagram picture-gallery onto the website.||Persistent||HTML Local Storage|
|__gsas||Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.||1 year||HTTP Cookie|
|GoogleAdServingTest||Used to register what ads have been displayed to the user.||1 day||HTTP Cookie|
|NID||Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads.||6 months||HTTP Cookie|
LINKS TO OTHER WEBSITES The Website includes links to other websites whose privacy practices may differ from those of Company. If you submit personal information to any of those websites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit. We are not responsible for the privacy practices of others. Any link to a website owned by a third party does not constitute an endorsement, approval, association, sponsorship or affiliation with the linked site, unless specifically stated.
We provide users with the opportunity to opt-out of receiving further communications from us at their request.
ACCESSING OR UPDATING PERSONALLY IDENTIFIABLE INFORMATION
You have the right to access your personal data. To make a request, please contact us, verifying your identity and specifying what information you require. You may contact us via email at [email protected]
You agree, represent and warrant that all account registration information provided by you is accurate and up-to-date. If any of your registration information changes, you must update it by using the appropriate update mechanism on the Website or Service. If you are unsure how to update your personal information, please contact us at [email protected] with the Subject: Update account information.
GENERAL DATA PROTECTION REGULATION (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Our privacy practices intend to meet the requirements of the General Data Protection Regulation of the European Union (“GDPR”).
If you wish to be informed about what personal data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or delete the information we have on you
- The right of rectification
- The right to object
- The right of restriction
- The right to data portability
- The right to withdraw consent
You can learn more about these guides in the GDPR Guide (for example, https://ec.europa.eu/info/law/law-topic/data-protection_en).
BUSINESS OR ASSETS TRANSFER OR SELL
Company may be sold, might sell or buy businesses or assets of businesses, or Company might merge with another business. In such transactions, user data generally is one of the transferred business assets. Also, in the event that Company, a line of business of Company, or substantially all the assets of Company are transferred, customer information may well be one of the transferred assets.
Company will make reasonable efforts to provide notice on the Website and to notify you via email to the most recent email address that you have provided to Company of any such change in ownership or control of your personal information and data.