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FREQUENTLY ASKED QUESTIONS



Common

I purchased Optimizer Pro from your website PCUtilitiesPro.com but again I am requested to return to the website in order to purchase the product for the second time. What is the solution?

Follow the steps below in order to activate your Optimizer Pro Software:

  1. Launch Optimizer Pro (Start -> Programs -> Optimizer Pro folder -> Optimizer Pro)
  2. Click on the Settings tab
  3. Click on Register (browser will re-open – click on program to return)
  4. Insert Name where needed
  5. Insert the License Key that was sent to you
  6. Click the ‘Activate Now’ button and register the Optimizer Pro software

After scanning my PC twice and optimizing it, errors are still being displayed that were not fixed by the software during the first scan repair. What should I do?

Check that you have shut down all other programs before performing the next scan repair (for all software scans). The reason for this is because Optimizer Pro is not able to repair / clean up items that are being used by other programs in parallel. Again, make sure to shut down all other programs before performing all repairs.

Optimizer Pro did not install correctly on my PC. What should I do?

We advise you to uninstall Optimizer Pro from your PC and reinstall it again by following these steps below:

A. Uninstall

  1. Shut down Optimizer Pro
  2. Click Start -> Then go to Programs -> and search for Optimizer Pro on the list
  3. Click ‘Uninstall Optimizer Pro’
  4. Click ‘Yes’ to continue with Uninstall
  5. Click ‘OK’ when finished
  6. Click Start -> Programs -> Optimizer Pro
  7. Click ‘Remove Optimizer Pro’
  8. Click ‘OK’ in order to complete this action in full

B. Download and Reinstall Optimizer Pro: http://www.pcutilitiespro.com/download-optimizerpro.php.

Why is my License Key not working?

If your License key is not being accepted, please make sure that you are entering it exactly as it appears.

Bear in mind that a License key is case sensitive.

Please make sure you have downloaded and installed the latest version of Optimizer Pro / Driver Pro. Here you can find the links for Optimizer Pro > http://www.pcutilitiespro.com/download-optimizerpro.php - and - http://www.pcutilitiespro.com/download-driverpro.php - for Driver Pro.

Remember: Receipt numbers are sometimes mistaken for License keys.

Here are some helpful tips regarding your license key:

  1. Copy (Ctrl + c) and paste (Ctrl + v) your license key as recommended.
  2. The correct license key format for Optimizer Pro / Driver Pro is: XXXX-XXXX-XXXX-XXXX (four series of four characters).
  3. Please note that any "0" in the license key is a zero and not the letter 'O'.

We also recommend that you deactivate your firewall and antivirus before entering the License key. We have found that they may often interfere with the communication between the software and your computer.

If the problem persists, please send us a screen shot which shows the License key being rejected - with the License key in clear view so we can send a new License key to you.

Please follow this link to see how to enter the License key properly: http://www.pcutilitiespro.com/support/key-again.php

How do I uninstall PC Utilities Pro?

Prior to Uninstalling, you must completely shut down the program you are going to remove. This can include having to "right click" in the system tray and then selecting exit.

Follow these instructions for removing / uninstalling from Windows XP:

  1. Click the Start button and select Control Panel.
  2. Select the Add or Remove Programs button.
  3. Select the program ""Optimizer Pro"" and then on click Change/Remove.
  4. Click Uninstall in the confirmation dialog to finish the removal.

Follow these instructions for removing / uninstalling from Windows 7 or Windows Vista:

  1. Click the Start button and select Control Panel.
  2. Select Programs and from that category, please choose Programs and Features.
  3. Lastly, please select the program ""Optimizer Pro"" and then click Uninstall.

If you are still encountering difficulties uninstalling PC Utilities Pro, please follow the steps here, explained in full. Click Here- http://www.pcutilitiespro.com/uninstall.php.

Product

What is Optimizer Pro and what can it do for my PC?

Optimizer Pro can:

  1. Clean your computer - keep your PC clean, secure and running at peak performance by removing Junk Files, Privacy risks and Invalid shortcuts. Optimizer Pro will detect temporary Internet files and folders, invalid shortcuts, visited Web pages and cookies available for cleaning.
  2. Diagnose Scan Reports - detailed report results of the Quick Scan will provide the number of issues found for each category with an option to access the detailed analysis of each category. You can set performance and optimization settings for management of the startup programs.
  3. Registry Error Tracking - remove unnecessary items and maintain the health of your Windows registry to improve the overall performance of your PC and help prevent Windows from crashing.
  4. Stabilize and optimize Memory - remove unnecessary Start Up programs to free up memory and improve performance. Prevent programs and browsers from freezing up due to low memory.
  5. Create Backup and Restore Points - with Optimizer Pro it is very safe and easy to remove registry errors. However, if you wish to undo any or all changes, use the Backup and Restore Point feature.

What is Driver Pro?

Driver Pro automatically manages and updates the many drivers on your computer.

The software scans your computer hardware devices for missing updates and provides a full list of all drivers that need to be updated on your PC system.

It then safely installs each driver update on your PC.

Please follow this link to find out more: http://www.pcutilitiespro.com/driverpro.php

What is Live Support?

Live Support's main focus and key service is providing you with true peace of mind.

You can always turn to them for providing you with full support on all your computer needs at any time, all the time.

Their global Technical Support Team is the best in the business.

They are trained to minimize your downtime, and their agents have a high first-call resolution rate.

Please follow this link to find out more: http://www.pcutilitiespro.com/livesupport.php

What is the 2 year upgrade option?

The 2 Year upgrade option ensures that you receive all the latest software update options for the next two years.

What is the automatic renewal option (rebilling)?

The automatic renewal option automatically charges an amount equal to or less than the current price of the software (plus applicable taxes) prior to the expiration of your product subscription to your credit card or debit card so you don't have to worry about your product expiring, you will receive the updates of the software on time. Of course, you will be reminded via email before this renewal takes place a few days before.

You may turn off the automatic renewal service at any time by signing in to your SafeCart account at www.safecart.com/login, or by contacting our support team.

Install

How do I install Optimizer Pro and enter the License key?

Here's how to install Optimizer Pro and where to enter your License key:

  1. Go to http://www.pcutilitiespro.com/download-optimizerpro.php
  2. Download will start automatically, press Save
  3. Select the destination location and make a shortcut
  4. When the program is ready to be installed, Start installation
  5. Select Run and allow changes to be made to your computer
  6. The License Agreement will pop up, click ‘I Agree’ to continue
  7. Continue with the install process and allow Optimizer Pro to scan your PC
  8. Click on Fix Now and enter your License Key to activate the software (close all other pop ups)
  9. Activate your program and continue to Optimizer Pro features to fix all detected issues

Please follow this link to read more about installing the software: http://www.pcutilitiespro.com/support/how-to-install.php

To find out more about entering License key(s), please go to: http://www.pcutilitiespro.com/support/key-again.php

How do I install Driver Pro and enter the License key?

Here's how to install Driver Pro and where to enter your License Key:

  1. Go to http://www.pcutilitiespro.com/download-driverpro.php
  2. Download will start automatically, press Save
  3. Select the destination location and make a shortcut
  4. When the program is ready to be installed, Start installation
  5. Select Run and allow changes to be made to your computer
  6. The License Agreement will pop up, click ‘I Agree’ to continue
  7. Continue with the install process and allow Driver Pro to scan your PC
  8. Click on Fix Now and enter your License Key to activate the software (close all other pop ups)
  9. Activate your program and continue to Driver Pro features to fix all detected issues

How do I un-install Optimizer Pro/Driver Pro/AutoSave?

If you want to uninstall the product, you have 3 options to choose from:

Option number 1:

Go to >Start menu >Programs folder and you will find Optimizer Pro / Driver Pro / LiveSupport.

Click on Uninstall Optimizer Pro / Driver Pro / LiveSupport.

Option number 2:

Go to >Control panel >Programs and features, find Optimizer Pro / Driver Pro / LiveSupport and double click on it.

Option number 3:

Please go to your Computer > Local disc (C:)> Program files and search for Optimizer Pro / Driver Pro / LiveSupport there and delete the file.

For more information, please follow this link: http://www.pcutilitiespro.com/support/uninstall.php

Please note that in Windows Vista and Windows 7 you will find ‘Programs and features’ and in Windows XP it is ‘Add/Remove program’, both in the Control Panel.

Please contact us if you need any further assistance.

I don’t remember installing this, how did Optimizer Pro/Driver Pro get on my computer?

Some applications offer the opportunity to install Optimizer Pro/Driver Pro as a part of their installation, so it is very possible that you installed Optimizer Pro/Driver Pro when you were installing a different application.

We permit only authorized partners to offer Optimizer Pro/Driver Pro as a part of their installation and only if they provide a full disclosure.

In regards to installing AutoSave, who should I contact in case there are difficulties with this software?

To download and install AutoSave:

  1. Go to http://filecdn2.avanquest.com/rw/AutoSaveEssentials.exe
  2. When asked to Save or Run, Click the Run button
  3. Click Next in the setup wizard
  4. On the AutoSave Welcome window, select Install from the options at the top
  5. Click the Install AutoSave text on the left
  6. Click Next in the setup wizard
  7. Review the license agreement and click Yes
  8. Enter the AutoSave license key you received into the Serial Number field
  9. Click Next
  10. Confirm the destination folder for your AutoSave installation and click Next

Once the setup wizard is complete, you may be asked to restart your computer to finalize the installation.

If you experience difficulties with your AutoSave installation please contact Support at revenuewire@avanquest-uk.com.

Purchase

Do you offer refunds?

We do offer refunds.

PC Utilities Pro's 60 day money-back guarantee is in full effect for all orders.

If the period of 60 days since the day of the purchase is still in effect, we will credit your money back. Make sure you contact our Customer support department: support@pcutilitiespro.com.

How do I get a refund?

PC Utilities Pro has a 60 day money-back guarantee in full effect for all orders. Your satisfaction is our #1 goal. If you are not satisfied with your purchase, just let us know and we will be happy to provide you with a full refund. An instant refund may be given upon request via email, phone, or chat within 60 days of purchase, or in other special cases.

Refund request email: support@pcutilitiespro.com, or call, 1-800-###-####.

What are the links for purchasing Optimizer/Driver Pro?

By following these links, you will be able to purchase our software:

Optimizer Pro - https://safecart.com/pcutilitiespro/.optimizerpro/purchase

Driver Pro - https://safecart.com/pcutilitiespro/.driverpro/purchase

The License Key purchased is not working. How should I solve this issue?

Often, people might be mistaken between the receipt numbers and the license key numbers. Be sure that you are typing in the proper license key (and not the receipt numbers). It is recommended to verify the order info several times within the email received by us for your accurate license key. Here are some suggested insights regarding the license key:

  1. This is the correct license key format for the software: XXXX-XXXX-XXXX-XXXX (four sets of four characters each inserted in the same format explained above).
  2. Copy (Ctrl + c) and paste (Ctrl + v) your license key in the required area rather than manually typing it in. This is highly recommended in order to prevent errors and typos.
  3. Note that any 0 in the license key is a zero and not the letter ‘O’.
  4. If after making all attempts with the suggested tips mentioned above and still facing a problem, please feel free to contact us at Technical Support for a fresh new key.

I just made a purchase and can’t find License key / No License key / Never got a confirmation email, what should I do?

Please check your Spam folder, sometimes our email with License keys and instructions are redirected there by default. If not, please send an email to support@pcutilitiespro.com and our Customer support agents will help you.

After purchasing, when am I supposed to get the 'confirmation email' from SafeCart with the License Key?

If you purchased our software and never got the License Key/s, send us an email to support@pcutilitiespro.com to get immediate help.

Technical

Where can I find the links to download your software?

You can find the links to download our software here:

Optimizer Pro: http://www.pcutilitiespro.com/download-optimizerpro.php

Driver Pro: http://www.pcutilitiespro.com/download-driverpro.php

What do I do if the Download link isn't working?

Please update your antivirus, first.

After that, please use this link to download the software: http://www.pcutilitiespro.com/download-optimizerpro.php

Why am I encountering a Problem with the 'Fix' button?

Please shut down your antivirus temporarily and uninstall the software. After that, download it again and reinstall. Try it again with these instructions and it should work.

How do I prevent Optimizer Pro from erasing passwords on different websites?

In order to stop Optimizer Pro from erasing passwords on websites you are visiting, please open Optimizer Pro, go to Optimize > Optimize Internet Settings and check the boxes: 'Forms autofill', 'Autofill of login names and passwords in forms', and also 'Request for password save' and click on > Apply new settings.

How do I stop the LiveSupport help icon from popping up?

In order to prevent the Live Support Popup icon from appearing, please follow these instructions:

Open Live Support > Go to Settings > Uncheck the box ‘Display icon on all windows’.

Why am I getting this "unins000.msg" error while trying to uninstall the software?

Locate the following file 'unins000.msg' for uninstall. You can also use the search tool on your computer to find it on your computer's list of programs.

Once you access the file, you will see an '.exe' file named 'unins000.exe'.

Right-click on the '.exe' file and Rename it to 'unins000.msg'.

Then uninstall the software manually: Go to Start menu > Programs folder > and find Optimizer Pro/Driver Pro/LiveSupport.

Select Uninstall Optimizer Pro/Driver Pro/LiveSupport.

You can also try the other option for Uninstall: Go to Control panel > Programs and features > find Optimizer Pro/Driver Pro/LiveSupport and double click on it to uninstall.

Why is Internet Explorer NOT working after installing Optimizer Pro?

Our software cannot interfere with browser performance.

However, we suggest you to do the following:

  1. Download the latest version of the Internet Explorer browser.
  2. Check for updates > download and install any updates from Windows Update.
  3. Turn off add-ons > Open the desktop, click the Internet Explorer icon on the taskbar.

Click the Tools, and then click Manage add-ons.

Under Show, click All add-ons, and then select the add-on you want to turn off.

Click Disable, and then Close.

Reset Internet Explorer settings > Close all Internet Explorer windows that are currently open, open the desktop, and click the Internet Explorer icon on the taskbar.

Click the Tools button and click Internet options.

Click the Advanced tab, and click Reset. In the Reset Internet Explorer Settings dialog box, click Reset.

When Internet Explorer finishes applying default settings, click Close and OK. You'll need to restart your PC for these changes to take effect.

Why has my PC's sound stopped working after installing Driver Pro?

Please see the suggestions below for resolving this issue:

Please uninstall and reinstall Driver Pro by following each step below.

Uninstall:

  1. Close Driver Pro (if it is not closed)
  2. Click Start > Programs > Driver Pro
  3. Click ‘Uninstall Driver Pro’
  4. Click ‘Yes’ to continue with Uninstall and ‘OK’ when complete

Download and Reinstall:

Here is the download link for Driver Pro: http://www.pcutilitiespro.com/download-driverpro.php

If that doesn't work, please perform a System Restore in order to return your PC to its previous state, before the software was downloaded.

For more information about System Restore, follow these steps:

    Click Start.
    Click Help and Support.
    Type 'system restore' in the Search box and then press Enter.

What do I do if the program freezes after “Visited web pages and cookies for removal“ and a window with the message “Not Implemented” pops up?

Please uninstall and reinstall Optimizer Pro / Driver Pro following these 2 steps:

Uninstall:

  1. Close Optimizer Pro/Driver Pro (if it is not closed)
  2. Click Start > Programs > Optimizer Pro/Driver Pro
  3. Click ‘Uninstall Optimizer Pro/Driver Pro’
  4. Click ‘Yes’ to continue with Uninstall and ‘OK’ when complete

Download and Reinstall:

Here is the link to download Optimizer Pro/Driver Pro: http://www.pcutilitiespro.com/download-optimizerpro.php or http://www.pcutilitiespro.com/download-driverpro.php.

I cannot continue forward after clicking "Allow this program to make changes on your computer", what should I do?

We suggest you to do the update of your antivirus before the installation of Optimizer Pro.

Please uninstall and reinstall Optimizer Pro following these 2 steps:

Uninstall:

  1. Close Optimizer Pro (if it is not closed)
  2. Click Start > Programs > Optimizer Pro
  3. Click ‘Uninstall Optimizer Pro’
  4. Click ‘Yes’ to continue with Uninstall and ‘OK’ when complete

Please see below how to install Optimizer Pro and where to enter your License key:

  1. Go to http://www.pcutilitiespro.com/download-optimizerpro.php
  2. Download will start automatically after you press Save,
  3. Select the destination location and then place the program’s shortcut,
  4. Select if you want to create a desktop icon,
  5. Now your program is ready to be installed.

When you open Optimizer Pro,

  1. Go to Settings in the right corner, find the Register tab,
  2. You will enter your License key,
  3. After that, click on 'Register Now' and you are ready to use the program.

Support

Where do I enter my License key?

Please follow these instructions below:

  1. Open the software
  2. Go to Settings in the right corner, find the 'Register' tab
  3. Enter your name and License key
  4. After that, click on 'Register now' and you are ready to use the program

For further information about the License key (s), please follow this link: http://www.pcutilitiespro.com/support/key-again.php

Why does my antivirus say your software is a threat?

Sometimes, antivirus companies unfairly target software companies like ours. Let us reassure you, Optimizer Pro is completely, 100% safe for your computer and is built to simply clean up and speed up the overall performance of your PC. If you feel like our software has been flagged as a threat to prevent you from using it, here's what can be done to get around it.

  1. Temporarily disable your antivirus for the install process
  2. Contact our support team for more information concerning the antivirus
  3. Try uninstalling or updating your antivirus for the most recent available version
  4. Send a support request to our support team for further instructions on how to solve this issue

Please excuse this inconvenient issue, or contact us at: Support@pcutilitiespro.com if you have any further questions.

Or, Contact your AntiVirus software provider and inform them that your paid version is reporting false threats.

How do I access my software purchases online?

In order to access your purchase, please go to: https://www.safecart.com/purchase-lookup/

You can find and print your invoice from there and see other details regarding your purchase.

(Applicable for credit card purchases only.)

How can I transfer my License key to another computer?

Unfortunately, in order to use Optimizer Pro on another PC, you will need to purchase a new License Key.

This is clearly stated on our website at the following link > http://www.pcutilitiespro.com/eula.php

The EULA states that a program may be used and installed only by a single user on a single PC.

Therefore, the program must not be installed, displayed, shared, or used concurrently from the PC or on distinct PCs.

After completing a scan with Optimizer Pro, there are still errors that haven't been fixed, how do I fix this?

Please make sure that you close all other programs (including your Internet browser) before performing the scan. This happens because Optimizer Pro/Driver Pro cannot fix or clean up items that are in use by other programs.

Optimizer Pro seems to have disappeared from my PC and I cannot find it anywhere, what should I do?

Optimizer Pro is a trusted software installed on tens of millions of PCs all around the globe. We work around the clock to deliver you with the best and most relevant products. Unfortunately, sometimes, under very specific settings programs might just disappear from your PC. If this is the case with PcUtilitiesPro, please use the following steps to retrieve the full version software that you need.

Please download and install the software again.

Go to http://www.pcutilitiespro.com/download-optimizerpro.php

  1. Download will start automatically, press Save
  2. Select the destination location and make a shortcut
  3. Now your program is ready to be installed
  4. Start installation
  5. Select Run and allow changes to be made to your computer
  6. The License Agreement will pop up, click ‘I Agree’ to continue
  7. Continue with the install process and allow Optimizer Pro to scan your PC
  8. Click on Fix Now and enter your License Key to activate the software (close all other pop ups)
  9. Now Activate your program and continue to Optimizer Pro features to fix all detected issues

Why does my Antivirus say that Optimizer Pro/Driver Pro is a threat?

We must inform you that Optimizer Pro is completely, 100% safe for your PC. Optimizer Pro is built to simply clean up and speed up the overall performance of your PC.

We suggest you try updating your antivirus before the installation of Optimizer Pro.

Please excuse this inconvenient issue, or contact us at: support@pcutilitiespro.com if you have any further questions.

Or, Contact your AntiVirus software provider and inform them that your paid version is reporting false threats.

How come Pop ups keep showing?

In this case, please take a screenshot of the pop up and send it to support@pcutilitiespro.com.

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