Frequently Asked Questions
I purchased Optimizer Pro from your website PCUtilitiesPro.com but again I am requested to return to the website in order to purchase the product for the second time. What is the solution?
Follow the steps below in order to activate your Optimizer Pro Software:
After scanning my PC twice and optimizing it, errors are still being displayed that were not fixed by the software during the first scan repair. What should I do?
Check that you have shut down all other programs before performing the next scan repair (for all software scans). The reason for this is because Optimizer Pro is not able to repair / clean up items that are being used by other programs in parallel. Again, make sure to shut down all other programs before performing all repairs.
Optimizer Pro did not install correctly on my PC. What should I do?
We advise you to uninstall Optimizer Pro from your PC and reinstall it again by following these steps below:
B. Download and Reinstall Optimizer Pro: http://www.pcutilitiespro.com/download-optimizerpro.php.
Why is my License Key not working?
If your License key is not being accepted, please make sure that you are entering it exactly as it appears.
Bear in mind that a License key is case sensitive.
Please make sure you have downloaded and installed the latest version of Optimizer Pro / Driver Pro. Here you can find the links for Optimizer Pro > http://www.pcutilitiespro.com/download-optimizerpro.php - and - http://www.pcutilitiespro.com/download-driverpro.php - for Driver Pro.
Remember: Receipt numbers are sometimes mistaken for License keys.
Here are some helpful tips regarding your license key:
We also recommend that you deactivate your firewall and antivirus before entering the License key. We have found that they may often interfere with the communication between the software and your computer.
If the problem persists, please send us a screen shot which shows the License key being rejected - with the License key in clear view so we can send a new License key to you.
Please follow this link to see how to enter the License key properly: http://www.pcutilitiespro.com/support/key-again.php
How do I uninstall PC Utilities Pro?
Prior to Uninstalling, you must completely shut down the program you are going to remove. This can include having to "right click" in the system tray and then selecting exit.
Follow these instructions for removing / uninstalling from Windows XP:
Follow these instructions for removing / uninstalling from Windows 7 or Windows Vista:
If you are still encountering difficulties uninstalling PC Utilities Pro, please follow the steps here, explained in full. Click Here- http://www.pcutilitiespro.com/uninstall.php.
What is Optimizer Pro and what can it do for my PC?
Optimizer Pro can:
What is Driver Pro?
Driver Pro automatically manages and updates the many drivers on your computer.
The software scans your computer hardware devices for missing updates and provides a full list of all drivers that need to be updated on your PC system.
It then safely installs each driver update on your PC.
Please follow this link to find out more: http://www.pcutilitiespro.com/driverpro.php
What is Live Support?
Live Support's main focus and key service is providing you with true peace of mind.
You can always turn to them for providing you with full support on all your computer needs at any time, all the time.
Their global Technical Support Team is the best in the business.
They are trained to minimize your downtime, and their agents have a high first-call resolution rate.
Please follow this link to find out more: http://www.pcutilitiespro.com/livesupport.php
What is the 2 year upgrade option?
The 2 Year upgrade option ensures that you receive all the latest software update options for the next two years.
What is the automatic renewal option (rebilling)?
The automatic renewal option automatically charges an amount equal to or less than the current price of the software (plus applicable taxes) prior to the expiration of your product subscription to your credit card or debit card so you don't have to worry about your product expiring, you will receive the updates of the software on time. Of course, you will be reminded via email before this renewal takes place a few days before.
You may turn off the automatic renewal service at any time by signing in to your SafeCart account at www.safecart.com/login, or by contacting our support team.
How do I install Optimizer Pro and enter the License key?
Here's how to install Optimizer Pro and where to enter your License key:
Please follow this link to read more about installing the software: http://www.pcutilitiespro.com/support/how-to-install.php
To find out more about entering License key(s), please go to: http://www.pcutilitiespro.com/support/key-again.php
How do I install Driver Pro and enter the License key?
Here's how to install Driver Pro and where to enter your License Key:
How do I un-install Optimizer Pro/Driver Pro/AutoSave?
If you want to uninstall the product, you have 3 options to choose from:
Option number 1:
Go to >Start menu >Programs folder and you will find Optimizer Pro / Driver Pro / LiveSupport.
Click on Uninstall Optimizer Pro / Driver Pro / LiveSupport.
Option number 2:
Go to >Control panel >Programs and features, find Optimizer Pro / Driver Pro / LiveSupport and double click on it.
Option number 3:
Please go to your Computer > Local disc (C:)> Program files and search for Optimizer Pro / Driver Pro / LiveSupport there and delete the file.
For more information, please follow this link: http://www.pcutilitiespro.com/support/uninstall.php
Please note that in Windows Vista and Windows 7 you will find ‘Programs and features’ and in Windows XP it is ‘Add/Remove program’, both in the Control Panel.
Please contact us if you need any further assistance.
I don’t remember installing this, how did Optimizer Pro/Driver Pro get on my computer?
Some applications offer the opportunity to install Optimizer Pro/Driver Pro as a part of their installation, so it is very possible that you installed Optimizer Pro/Driver Pro when you were installing a different application.
We permit only authorized partners to offer Optimizer Pro/Driver Pro as a part of their installation and only if they provide a full disclosure.
In regards to installing AutoSave, who should I contact in case there are difficulties with this software?
To download and install AutoSave:
Once the setup wizard is complete, you may be asked to restart your computer to finalize the installation.
If you experience difficulties with your AutoSave installation please contact Support at email@example.com.
Do you offer refunds?
We do offer refunds.
PC Utilities Pro's 60 day money-back guarantee is in full effect for all orders.
If the period of 60 days since the day of the purchase is still in effect, we will credit your money back. Make sure you contact our Customer support department: firstname.lastname@example.org.
How do I get a refund?
PC Utilities Pro has a 60 day money-back guarantee in full effect for all orders. Your satisfaction is our #1 goal. If you are not satisfied with your purchase, just let us know and we will be happy to provide you with a full refund. An instant refund may be given upon request via email, phone, or chat within 60 days of purchase, or in other special cases.
Refund request email: email@example.com, or call, 1-800-###-####.
What are the links for purchasing Optimizer/Driver Pro?
By following these links, you will be able to purchase our software:
Optimizer Pro - https://safecart.com/pcutilitiespro/.optimizerpro/purchase
The License Key purchased is not working. How should I solve this issue?
Often, people might be mistaken between the receipt numbers and the license key numbers. Be sure that you are typing in the proper license key (and not the receipt numbers). It is recommended to verify the order info several times within the email received by us for your accurate license key. Here are some suggested insights regarding the license key:
I just made a purchase and can’t find License key / No License key / Never got a confirmation email, what should I do?
Please check your Spam folder, sometimes our email with License keys and instructions are redirected there by default. If not, please send an email to firstname.lastname@example.org and our Customer support agents will help you.
After purchasing, when am I supposed to get the 'confirmation email' from SafeCart with the License Key?
If you purchased our software and never got the License Key/s, send us an email to email@example.com to get immediate help.
Where can I find the links to download your software?
You can find the links to download our software here:
Optimizer Pro: http://www.pcutilitiespro.com/download-optimizerpro.php
What do I do if the Download link isn't working?
Please update your antivirus, first.
After that, please use this link to download the software: http://www.pcutilitiespro.com/download-optimizerpro.php
Why am I encountering a Problem with the 'Fix' button?
Please shut down your antivirus temporarily and uninstall the software. After that, download it again and reinstall. Try it again with these instructions and it should work.
How do I prevent Optimizer Pro from erasing passwords on different websites?
In order to stop Optimizer Pro from erasing passwords on websites you are visiting, please open Optimizer Pro, go to Optimize > Optimize Internet Settings and check the boxes: 'Forms autofill', 'Autofill of login names and passwords in forms', and also 'Request for password save' and click on > Apply new settings.
How do I stop the LiveSupport help icon from popping up?
In order to prevent the Live Support Popup icon from appearing, please follow these instructions:
Open Live Support > Go to Settings > Uncheck the box ‘Display icon on all windows’.
Why am I getting this "unins000.msg" error while trying to uninstall the software?
Locate the following file 'unins000.msg' for uninstall. You can also use the search tool on your computer to find it on your computer's list of programs.
Once you access the file, you will see an '.exe' file named 'unins000.exe'.
Right-click on the '.exe' file and Rename it to 'unins000.msg'.
Then uninstall the software manually: Go to Start menu > Programs folder > and find Optimizer Pro/Driver Pro/LiveSupport.
Select Uninstall Optimizer Pro/Driver Pro/LiveSupport.
You can also try the other option for Uninstall: Go to Control panel > Programs and features > find Optimizer Pro/Driver Pro/LiveSupport and double click on it to uninstall.
Why is Internet Explorer NOT working after installing Optimizer Pro?
Our software cannot interfere with browser performance.
However, we suggest you to do the following:
Click the Tools, and then click Manage add-ons.
Under Show, click All add-ons, and then select the add-on you want to turn off.
Click Disable, and then Close.
Reset Internet Explorer settings > Close all Internet Explorer windows that are currently open, open the desktop, and click the Internet Explorer icon on the taskbar.
Click the Tools button and click Internet options.
Click the Advanced tab, and click Reset. In the Reset Internet Explorer Settings dialog box, click Reset.
When Internet Explorer finishes applying default settings, click Close and OK. You'll need to restart your PC for these changes to take effect.
Why has my PC's sound stopped working after installing Driver Pro?
Please see the suggestions below for resolving this issue:
Please uninstall and reinstall Driver Pro by following each step below.
Download and Reinstall:
Here is the download link for Driver Pro: http://www.pcutilitiespro.com/download-driverpro.php
If that doesn't work, please perform a System Restore in order to return your PC to its previous state, before the software was downloaded.
For more information about System Restore, follow these steps:
Click Help and Support.
Type 'system restore' in the Search box and then press Enter.
What do I do if the program freezes after “Visited web pages and cookies for removal“ and a window with the message “Not Implemented” pops up?
Please uninstall and reinstall Optimizer Pro / Driver Pro following these 2 steps:
Download and Reinstall:
Here is the link to download Optimizer Pro/Driver Pro: http://www.pcutilitiespro.com/download-optimizerpro.php or http://www.pcutilitiespro.com/download-driverpro.php.
I cannot continue forward after clicking "Allow this program to make changes on your computer", what should I do?
We suggest you to do the update of your antivirus before the installation of Optimizer Pro.
Please uninstall and reinstall Optimizer Pro following these 2 steps:
Please see below how to install Optimizer Pro and where to enter your License key:
When you open Optimizer Pro,
Where do I enter my License key?
Please follow these instructions below:
For further information about the License key (s), please follow this link: http://www.pcutilitiespro.com/support/key-again.php
Why does my antivirus say your software is a threat?
Sometimes, antivirus companies unfairly target software companies like ours. Let us reassure you, Optimizer Pro is completely, 100% safe for your computer and is built to simply clean up and speed up the overall performance of your PC. If you feel like our software has been flagged as a threat to prevent you from using it, here's what can be done to get around it.
Please excuse this inconvenient issue, or contact us at: Support@pcutilitiespro.com if you have any further questions.
Or, Contact your AntiVirus software provider and inform them that your paid version is reporting false threats.
How do I access my software purchases online?
In order to access your purchase, please go to: https://www.safecart.com/purchase-lookup/
You can find and print your invoice from there and see other details regarding your purchase.
(Applicable for credit card purchases only.)
How can I transfer my License key to another computer?
Unfortunately, in order to use Optimizer Pro on another PC, you will need to purchase a new License Key.
This is clearly stated on our website at the following link > http://www.pcutilitiespro.com/eula.php
The EULA states that a program may be used and installed only by a single user on a single PC.
Therefore, the program must not be installed, displayed, shared, or used concurrently from the PC or on distinct PCs.
After completing a scan with Optimizer Pro, there are still errors that haven't been fixed, how do I fix this?
Please make sure that you close all other programs (including your Internet browser) before performing the scan. This happens because Optimizer Pro/Driver Pro cannot fix or clean up items that are in use by other programs.
Optimizer Pro seems to have disappeared from my PC and I cannot find it anywhere, what should I do?
Optimizer Pro is a trusted software installed on tens of millions of PCs all around the globe. We work around the clock to deliver you with the best and most relevant products. Unfortunately, sometimes, under very specific settings programs might just disappear from your PC. If this is the case with PcUtilitiesPro, please use the following steps to retrieve the full version software that you need.
Please download and install the software again.
Why does my Antivirus say that Optimizer Pro/Driver Pro is a threat?
We must inform you that Optimizer Pro is completely, 100% safe for your PC. Optimizer Pro is built to simply clean up and speed up the overall performance of your PC.
We suggest you try updating your antivirus before the installation of Optimizer Pro.
Please excuse this inconvenient issue, or contact us at: firstname.lastname@example.org if you have any further questions.
Or, Contact your AntiVirus software provider and inform them that your paid version is reporting false threats.
How come Pop ups keep showing?
In this case, please take a screenshot of the pop up and send it to email@example.com.